Terms of Use

1. Acceptance and eligibility

By accessing this website or purchasing or using Zaavle, you agree to these Terms of Use and the policies incorporated by reference. If you do not agree, do not use the website or service. You must be at least 18 years old and legally able to enter into a binding agreement on your own behalf or for the organization you represent.

If you use Zaavle for an organization, you confirm that you have authority to bind that organization. “You” includes that organization, and “Zaavle,” “we,” “us,” and “our” refer to the provider of the Zaavle service identified in your order materials.

2. Zaavle service

Zaavle helps authorized creators organize an existing video archive into a searchable experience and generate personalized, source-backed episodes, summaries, companion materials, shareable links, analytics, and promotion features according to the purchased plan.

Features, processing capacity, onboarding, support level, access controls, and promotion tools vary by plan. The description presented at checkout forms part of your order. Demonstrations on this website illustrate the intended experience and may use sample content; they are not a promise that every archive, query, or generated episode will produce identical results.

3. Purchases and billing through Creem

Creem handles checkout, payment processing, recurring charges, invoices, applicable sales tax and VAT, payment security, refunds, chargebacks, and billing-account management. Customer and payment information submitted at checkout is collected and held by Creem under its own policies. Zaavle does not receive or store your full payment-card details.

By completing a purchase, you also agree to Creem’s current Buyer Terms of Service and acknowledge its Privacy Notice.

Recurring subscriptions

Monthly plans renew automatically at the applicable recurring price until canceled. You may manage billing information, payment methods, invoices, plan changes, and cancellation through the Creem customer portal made available with your purchase. A canceled subscription ordinarily remains active through the end of the paid billing period and then expires, subject to the checkout terms and applicable law.

Refunds and payment disputes

Refund eligibility is governed by the refund terms displayed for the offer at checkout, Creem’s Buyer Terms, and applicable law. Creem processes approved refunds and handles chargebacks as merchant of record. Contact the billing support shown on your receipt before initiating a payment dispute so the issue can be reviewed promptly.

4. Plans, processing minutes, and price protection

Your plan includes the processing capacity and features shown at the time of purchase. “Processing minutes” measure source-video time made available for Zaavle processing; they are service capacity, not money, stored value, or a transferable credit.

• Unused included processing minutes roll over from month to month while the applicable subscription remains continuously active.
• Rollover minutes have no cash value, cannot be transferred or sold, and are not refundable as a separate item.
• Access to unused minutes and hosted subscription features ends when the subscription expires or is terminated, except where applicable law requires otherwise.
• Optional booster packs, overages, third-party pass-through costs, taxes, and voluntary plan changes may have separate terms and charges shown before purchase.

Any advertised base-price protection applies only under the eligibility terms stated in the offer and while you remain continuously subscribed to the same qualifying tier. Taxes, add-ons, overages, pass-through costs, and voluntary plan changes are excluded unless the offer expressly says otherwise.

5. Creator content and authorization

You retain ownership of your original videos and creator materials. Original videos remain hosted on YouTube unless you separately choose otherwise. Zaavle does not acquire ownership of those originals by indexing or presenting authorized source clips.

You grant Zaavle a limited, non-exclusive license to access, index, transcribe, analyze, display, excerpt, link to, and otherwise process the creator materials you authorize, solely to provide, secure, support, and improve your Zaavle experience. This license lasts for the subscription term and any reasonable wind-down or backup period required to end service.

You represent that you control the channel or have all rights and permissions needed for the creator materials, names, likenesses, trademarks, promotional videos, destinations, and offers you provide. Private channel verification may be required before onboarding.

6. Acceptable use

You may use Zaavle only for lawful purposes and in accordance with these terms. You may not:

• index or use a channel, video library, identity, or material without sufficient authorization;
• infringe intellectual-property, privacy, publicity, contractual, or other rights;
• upload or promote illegal, deceptive, defamatory, harmful, or fraudulent material;
• misrepresent generated material as an exact creator statement when it is AI-assisted context or a summary;
• probe, bypass, disrupt, overload, scrape, reverse engineer, or interfere with the service or its security;
• use automated means to abuse usage limits, share access unlawfully, or resell the service without written permission; or
• use Zaavle to violate YouTube’s terms or another third party’s rules.

We may suspend or restrict access to investigate abuse, protect the service or others, comply with law, or address nonpayment, in addition to the rights reserved in Section 13, subject to applicable law.

7. AI-assisted features and source accuracy

Zaavle uses automated systems to find, organize, summarize, and connect material. AI-assisted context and summaries can be incomplete or inaccurate. Original creator clips and timestamped source links remain the authoritative reference. You are responsible for reviewing generated episodes, summaries, promotions, and downloadable materials before relying on or distributing them.

Zaavle does not provide legal, financial, medical, or other professional advice. Results, audience growth, engagement, and revenue are not guaranteed.

8. Channel conversations and community standards

This section applies when you read, create an account, or comment in the Conversations section of a creator’s channel site. If you only comment, the rest of these terms apply to you only where they concern use of the website and service.

Accounts

You must be at least 13, or the minimum age to consent to online services where you live if that is higher, to create an account. Each account belongs to the channel where it was created and is managed by that channel’s creator. Give accurate details, keep your password private, and use only your own account. You can delete your account at any time from the Account menu.

Encouragement first

Conversations exist to help people learn and to encourage one another. Comments must not include harassment, insults or name-calling, hate speech, threats, sexual content, spam or scams, other people’s private information, impersonation, or content that is unlawful or that you do not have the right to share. Do not post to provoke or wear down others. An automated word filter checks comments and edits before they appear. Comments using language a channel does not allow are not posted, and you are asked to rephrase them. Some comments are held for the creator to review before they appear.

Strikes, bans, and appeals

A comment that breaks these standards can earn a strike. Zaavle may suggest a strike when a comment is held for its wording, reported by several people, or after repeated attempts to post blocked language, but only the channel’s creator decides whether a strike is given, and they may give one directly. You will be told the reason, and the number of strikes you have is shown publicly next to your name. A third strike ends your ability to comment on that channel. You may send one appeal for each such ban, which the creator may accept (lifting the ban by revoking your most recent strike) or decline. Creators may also hide, remove, or restore comments, mute or ban commenters, and disable accounts on their channel at their discretion, and Zaavle may act on content or accounts that break these terms or the law.

Your comments

You keep ownership of what you post. You give the channel’s creator and Zaavle a worldwide, non-exclusive, royalty-free license to host, display, reproduce, and distribute your comments on the channel site and in the creator’s dashboard, and to process them to provide features such as moderation and automated answers, for as long as they remain on the service. You are responsible for what you post.

Automated answers

Where a creator turns them on, Zaavle may prepare a short answer to a question from that channel’s videos, with links to the moments it used. These answers are labelled as AI-generated, are not statements by the creator, may be incomplete or wrong, and are published under your question only if you choose to show them. Always check the original videos before relying on an answer, especially for medical, legal, financial, or safety matters.

Zaavle Plus

Zaavle Plus is a service in development. Telling us you are interested does not sign you up, create any obligation, or guarantee that the service will be offered, or offered in any particular form.

Creators

If you are a creator, you are responsible for moderating your channel’s conversations fairly and in line with these terms and applicable law, and for using commenters’ names and email addresses only to manage your community and in line with your own privacy obligations.

9. Availability, support, and changes

We aim to provide reliable managed hosting and support according to your plan, but uninterrupted or error-free service is not guaranteed. Availability may depend on YouTube, Creem, hosting providers, AI providers, internet services, and other systems outside our control.

We may improve or modify the service to maintain security, legal compliance, quality, or functionality. If a change materially reduces a paid core feature during a current billing period, we will use commercially reasonable efforts to provide notice or an appropriate remedy where required by law.

10. Third-party services

Zaavle may link to or work with YouTube, Creem, hosting providers, and other services. Their terms and privacy policies govern your direct use of their services. Zaavle is not responsible for third-party services, outages, policy changes, content, or data practices outside its reasonable control.

11. Zaavle intellectual property

Zaavle and its licensors own the website, service, software, designs, branding, documentation, and technology, excluding creator materials and third-party content. Subject to these terms and payment of applicable fees, you receive a limited, revocable, non-exclusive, non-transferable right to use the service during your active subscription.

Feedback may be used without restriction or compensation, provided it does not identify you publicly without permission.

12. Disclaimers and limitation of liability

To the maximum extent permitted by law, the website and service are provided “as is” and “as available.” We disclaim implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

To the maximum extent permitted by law, Zaavle and its suppliers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, lost profits, lost revenue, loss of data, loss of goodwill, or business interruption arising from the website or service. Zaavle’s aggregate liability for all claims relating to the service will not exceed the amount paid for the affected Zaavle subscription during the six months preceding the event giving rise to the claim.

Some jurisdictions do not allow certain exclusions or limits. In those jurisdictions, these provisions apply only to the extent permitted, and mandatory consumer rights remain unaffected.

13. Indemnity

To the extent permitted by law, you agree to defend, indemnify, and hold Zaavle and its service providers harmless from third-party claims, damages, and reasonable costs arising from your creator materials, promotions, unlawful use, infringement of another person’s rights, or material breach of these terms.

14. Right to refuse service, suspend access, and terminate

Reservation of discretion

To the fullest extent permitted by applicable law, Zaavle reserves the right, in its sole discretion, to decline any application, registration, order, renewal, or request for service; refuse to establish or continue a business relationship with any person or organization; and restrict, suspend, discontinue, or terminate any account or access to all or any part of the website or service. We may exercise these rights at any time, for any lawful reason or for no stated reason, with or without cause, and with or without prior notice, except where notice, an opportunity to remedy, or another procedure is required by applicable law or an express written agreement binding on us. A breach of these terms is not a prerequisite to exercising these rights.

Without limiting this reservation, grounds may include actual or suspected breach, unlawful or abusive activity, security or fraud concerns, nonpayment, operational or capacity constraints, legal or regulatory requirements, or a decision to discontinue an offering or business relationship. Except as required by law, we have no obligation to disclose our internal criteria, explain a decision, or provide an internal appeal or reinstatement process. Previous acceptance, continued access, or a decision not to enforce these terms does not create an entitlement to future service or waive these rights.

Effect on access and billing

You may cancel future renewals through Creem’s customer portal. Upon expiration or termination, your right to use the affected hosted Zaavle service ends. Your original YouTube videos remain on your channel. If we terminate a paid subscription, we will arrange cancellation of future subscription renewals through Creem. Any refund, credit, or other billing adjustment will be handled through Creem in accordance with the applicable checkout terms, Creem’s Buyer Terms, and applicable law. Nothing in this section permits us to retain funds that must legally be refunded or overrides an express refund commitment.

Exclusion of liability; mandatory rights

To the maximum extent permitted by applicable law, Zaavle and its officers, directors, employees, agents, and service providers will have no liability to you or any third party for any refusal, restriction, suspension, discontinuance, or termination carried out in accordance with these terms, including any resulting loss of access, anticipated profits, revenue, business opportunities, goodwill, or data. Any liability that cannot lawfully be excluded remains subject to Section 11 to the extent that section may lawfully apply.

These rights must be exercised in compliance with applicable law, including applicable anti-discrimination requirements and duties of good faith. Nothing in these terms authorizes unlawful discrimination, fraud, or other unlawful conduct, excludes liability that cannot legally be excluded, or limits any non-waivable consumer, statutory, or other legal right or remedy. Any required notice, refund, or other mandatory remedy remains available. These qualifications apply to every reservation of discretion and exclusion of liability in this section.

Provisions that by their nature should survive—including ownership, accrued payment obligations, disclaimers, liability limits, indemnity, and dispute provisions—continue after termination.

15. General terms

These terms, the order shown at checkout, the Privacy Policy, and any written service-specific terms form the agreement for Zaavle. Creem’s Buyer Terms separately govern the transaction with Creem. If a provision is unenforceable, the remaining provisions continue in effect. A failure to enforce a provision is not a waiver. You may not assign the agreement without written consent; Zaavle may assign it as part of a merger, reorganization, financing, or transfer of the service.

These terms are governed by the applicable laws governing the Zaavle supplier identified in your order materials, without regard to conflict-of-law principles, while preserving any mandatory rights available to consumers. Disputes with Creem are governed separately by Creem’s Buyer Terms.

16. Changes to these terms

We may update these terms for future use of the website or service. The current version and its “Last updated” date will appear here. Material changes will apply prospectively, with notice when required by law. Continuing to use the service after an update becomes effective constitutes acceptance where permitted by law.

17. Contact

For Zaavle service or legal questions, email . For purchases, charges, invoices, tax, refunds, payment methods, or subscription billing, use the Creem customer portal or the support information in your Creem receipt.